The post office informed him the item was delivered to the address. This does not mean that you have to issue a refund. If a buyer is lying, they will use any sign of doubt to prolong their claim and try to get their item for free. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. The one absolute way to protect yourself as a seller is to use eBay or PayPal shipping labels. High shipping volumes are causing some delays. Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. They can then relist the item for you to repurchase with the correct address. Item was delivered a few days later. When they do, you'll receive an email letting you know. 2) Somebody stole the package from the mailbox or doorstep. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is â¦ Next time, send a friendly â¦ Opening a case with the postal carrier involved. Hi, can anyone help me with this. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. The seller will have to prove postage to your address. Once a buyer sends a âitem not receivedâ request, sellers have 3 days to respond and resolve the â¦ Send a message to your buyer, provide empathy, stating that you will do your best to resolve this dispute for them. You can dispute/report the feedback as fraudulent or inaccurate. A question that has been annoying me lately and I am not sure of the answer. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? Be sure to report the buyer to eBay as well to help future sellers. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. Read our seller article on, Appeal eBay's decision about a return or missing item for buyers, Let the seller know your item hasn't arrived. If possible, we recommend trying to collect your package from the original address. Are you a seller? Hey everyone, thanks for the great advice. Ebay accepts that Reference No if Track and Trace shows it as DELIVERED. Unfortunately, eBay has become a place that holds true to the age-old motto, "The customer is always right." 6pm came and still no package. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. The USPS has very accurate GPS tracking that shows exactly where an item has been left just as most of the other carriers do.My post office requires that if tracking shows the item to have been delivered yet the intended recipient claims that they have not,then a police report must be obtained as the only â¦ ebay is not at fault here it is Aust Post you need to take it up with. Wait a day or two after the tracking number says delivered. So not crazy expensive but definitely enough to care about. I had an item not received case opened. Open a paypal dispute for item not received and escalate to a claim. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. The best thing you can do for yourself is to sweep this experience under the rug and move forward. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. For ebay it's enough to see that the item was delivered to your zip code (not to your address). a lot of times it's a picking error from the Seller so make sure you check your picking slip and the stock level before accusing the customer. To address the problem of possibly receiving negative feedback, consider the following options: There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. There are four possible reasons you will experience an "item not received" case, which I will elaborate upon in the following segments. I called right away to have it closed, as I always did. I bet this cons would not have the guts to go into a store and walk out with a product/item in the hands with out paying for it, so yes they hide under a coat and try to walk and that is what they are doing on EBAY ther using EBAY's and PAY PAL buyer protection to SCAM. Every business has to deal with customer dissatisfaction. It usually takes 3 to 5 business days for a PayPal refund to go through. Defects must be avoided like the plague. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the order's shipping information in your Purchase history by tapping the button below. I recently purchased an item from ebay. eBay's final decision is based upon their sole discretion. This article is accurate and true to the best of the author’s knowledge. It only means that the case was not resolved by you, the seller, and will â¦ I send anything over $30 by Registered (signed for) mail, but a lot of my sales are under $30 and go by tracked mail but no signature, as buyers won't pay $6 - $7 or so for Registered mail on a $20 - $25 item, even though I offer this â¦ If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. If you didn't get your item, you're covered under eBay Money Back Guarantee. Use TAB key to navigate results. If the postie is too slack to scan as delivered, or if the item is sent without tracking, the delivered icon will not show. If the buyer is questionable and receives another report in the future, eBay can go back and remove negative feedback if they didn't remove it before. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). If your item arrives, you can choose to cancel your case: You won't be able to re-open a case once it's been closed. Using one of those two services provided to you ensures that you have done everything possible from your end to ensure the buyer's package is en route to the address the buyer provided. Find a Missing Package That Shows As Delivered. Once the case is closed, the buyer may leave negative feedback. This does not mean that you have to issue a refund. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. If the seller has already shipped the item, they won't be able to change the shipping address. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Check your item's delivery information Some sellers may also be able to send you out a replacement item, if they have one. While these cases are often discouraging, there are certain procedures that need to be followed. This is a major bad deal to sellers. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. If you don't hear back from the seller within 24 hours, or he's being an ass about it, open up an INR case. And rep told me she couldn't close it right then, buyer â¦ I sold a DVD on august 3rd. After refunding the buyer, report the buyer to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Try not to feel cheated and realize that buyer complaint is a nasty part of having to do online business. Once it has left your possession, you are no longer in control of the package's destination. We filed claims with USPS and they deny our claims as they state it was delivered according to their records. If the total cost of the item was more than $10, follow the eBay case procedure. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. It's the post office's responsibility. 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